Terms and Conditions
Effective Date: April 9, 2026
These Terms and Conditions (“Terms”) govern bookings and services provided by Columbus Cleaning Service LLC (“Columbus Cleaning Service,” “Company,” “we,” “us,” or “our”).
By booking, scheduling, purchasing, or receiving services from Columbus Cleaning Service, whether online, by phone, by text, by email, or otherwise, you agree to these Terms.
If you have a separate written and signed contract with Columbus Cleaning Service, including a commercial services agreement, that contract controls to the extent it conflicts with these Terms.
1. Applicability
These Terms apply to all residential, apartment community, and other service bookings made with Columbus Cleaning Service unless a separate written contract states otherwise.
Recurring services are provided on an ongoing basis and may be canceled by either party in accordance with these Terms unless otherwise stated in a written contract.
2. Booking Confirmation and Online Platform
Our website and online booking, quoting, and scheduling tools are provided for convenience. Quotes and appointment availability are based on the information provided at booking and may be affected by technical issues, platform errors, outages, delays, or incomplete or inaccurate customer information.
A booking request is not final until accepted or confirmed by Columbus Cleaning Service.
Quotes are based on the information provided at booking and are subject to adjustment if the condition, size, scope, or circumstances of the property were materially inaccurate or incomplete.
We are not liable for booking platform interruptions, delays, or errors beyond our reasonable control.
3. Payment Terms
We accept credit and debit cards unless otherwise stated in a separate written contract.
For residential and recurring clients, we may place a hold on the card on file approximately 24 hours before the scheduled service. The final charge will be processed after completion of the service.
For recurring clients, we may keep a card on file for future bookings and authorized charges.
Additional charges for extra work, added services, or changes in scope will not be charged without client approval, except for fees expressly authorized by these Terms, including cancellation fees, lockout fees, and other charges permitted under these Terms.
If a payment fails, is declined, or cannot be processed, we may pause or suspend future service until payment information is corrected and all outstanding balances are paid. We reserve the right to pursue collections and recover fees, costs, and other amounts legally permitted.
4. Pricing and Quote Adjustments
Our quotes are based on the information provided by the client at the time of booking.
If the actual condition, size, scope, or circumstances of the property differ materially from what was represented, we reserve the right to adjust pricing or scope. When reasonably practicable, we will notify the client and seek approval before proceeding.
We may also review and adjust recurring service pricing from time to time with notice.
5. Cancellations, Reschedules, and Lockouts
Cancellations and reschedules made more than 48 hours before the scheduled service time will not be charged.
Cancellations or reschedules made within 48 hours of the scheduled service time will be charged 50% of the booking fee.
Cancellations or reschedules made within 24 hours of the scheduled service time will be charged 100% of the booking fee.
If we are unable to access the property at the scheduled appointment time for any reason not caused by us, including lockout, missing code, inaccessible key, alarm issues, or no safe access, the client will be charged 100% of the booking fee.
We reserve the right to waive any cancellation, rescheduling, or lockout fee in our sole discretion.
6. Arrival Window and Delays
Our arrival window is up to one hour before or one hour after the scheduled service time.
If we expect to arrive outside that window, we will make reasonable efforts to notify the client.
Weather, traffic, illness, emergencies, vehicle trouble, scheduling changes, utility outages, unsafe conditions, and other circumstances beyond our reasonable control may result in delays, rescheduling, or cancellation.
7. Satisfaction Guarantee and Re-Cleans
We do not offer refunds after service is performed, except where required by law or at our sole discretion.
If you believe areas were missed during the service, you must notify us by email or text message within 24 hours of the service time and include photos of the specific areas at issue.
Our sole obligation for quality-related complaints is to provide one free re-clean of documented missed areas. Re-cleans do not include new tasks, new areas, or upgraded services not included in the original booking.
To qualify for a re-clean, the client must provide access for the re-clean within 3 calendar days of the original service.
8. Client Responsibilities
The client is responsible for:
providing accurate information when booking
providing safe and timely access to the property
ensuring utilities, including water and electricity, are available
securing pets where necessary
disclosing alarms, codes, special access instructions, contractors onsite, or anything that may affect service
disclosing severe clutter, hoarding conditions, pest infestations, biohazards, smoke damage, or other site conditions that may affect scope, price, or safety
removing or securing valuables, cash, jewelry, firearms, controlled substances, fragile items, and irreplaceable items from work areas
emptying cabinets, refrigerators, ovens, and similar areas if interior cleaning of those areas is requested
Failure to meet these responsibilities may result in additional charges, limited service, or cancellation.
9. Scope of Service and Service Limitations
Services are limited to the tasks included in the booked and approved scope of work.
We reserve the right to refuse, limit, stop, or modify any service for health, safety, insurance, access, or operational reasons.
Unless specifically approved in advance, we do not provide services involving biohazards, bodily fluids, pet waste cleanup, active infestations, hazardous materials, mold remediation, restoration, or specialty trade work.
We do not climb higher than is reasonably safe for our team, and we do not move heavy furniture or appliances except in specifically approved situations. Exterior cleaning, heavy lifting, and similar tasks may be performed only if expressly approved in advance.
Small amounts of dishwashing may be performed for some recurring clients at our discretion, but dishwashing is not included unless specifically agreed.
10. Unsafe Conditions and Service Refusal
We may refuse, stop, or cancel service if the property is unsafe, inaccessible, materially different from what was represented, or not suitable for the booked service.
Examples include, without limitation:
utilities unavailable
active infestations
biohazards
severe undisclosed clutter or hoarding
unsafe contractors or third parties onsite
aggressive animals
unsafe access conditions
If service is refused, stopped, or canceled for such reasons, the client may be charged 100% of the booking fee.
11. Property Condition and Special Service Requirements
Move-out and move-in services are priced based on the property being substantially empty unless otherwise agreed.
Interior cabinet, oven, refrigerator, and similar interior-detail services require those areas to be emptied before our arrival.
If a property is occupied, cluttered, or not in the condition represented at booking, we may reclassify the service, adjust pricing, reduce scope, or reschedule the appointment.
12. Damage, Claims, and Missing Items
Clients must report any claim for damage or missing items within 24 hours of service by email or text message and, where possible, include photos.
We must be given a reasonable opportunity to inspect the issue before any repair, replacement, or third-party work is performed.
If we determine that we are responsible, our sole option will be to:
re-clean,
repair,
replace, or
reimburse the item at its actual cash value,
at our discretion.
We are not liable for:
pre-existing damage
normal wear and tear
improperly secured or hung items
fragile, unstable, or defective items
sentimental, special, or one-of-a-kind value beyond demonstrable actual value
damage caused by client-supplied equipment or products
damage we cannot verify as caused by our service
13. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim arising out of or related to a specific service appointment is limited to the amount actually paid for that specific service appointment.
We are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of use, loss of revenue, loss of profit, or emotional distress.
Nothing in these Terms limits liability where such limitation is prohibited by law.
14. Photos and Documentation
We may take before, during, and after photos of service areas for internal quality control, training, claims handling, and operational documentation.
These photos are for internal use unless the client gives express written consent for marketing use.
We may request marketing permission separately. Refusing marketing permission will not affect service eligibility.
15. Team Assignments
We may assign one or more team members, employees, contractors, or service providers to a job depending on the size and needs of the service.
We may change team assignments at any time due to illness, scheduling, availability, promotions, workload, client needs, or other operational reasons. We do not guarantee that the same individual or team will be assigned to each visit.
16. Direct Hiring / Non-Solicitation
Clients agree not to directly hire or solicit any current or former Columbus Cleaning Service team member, employee, contractor, or service provider for cleaning-related work for a period of 12 months from the date of that person’s last service at the client’s property, unless Columbus Cleaning Service gives prior written consent.
If a client directly hires such a person in violation of this section, the client agrees to pay Columbus Cleaning Service a placement fee equal to 50% of the amount Columbus Cleaning Service would have charged for the cleaning-related work performed.
17. Holidays and Scheduling Adjustments
We may adjust service schedules due to holidays, weather, staffing needs, emergencies, or other business reasons. We will make reasonable efforts to notify clients of schedule changes or closures.
18. Privacy
Our handling of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms.
19. Dispute Resolution; Arbitration; Governing Law
These Terms and any dispute arising out of or relating to them or our services are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
Except for claims properly brought in small claims court and except for requests for temporary or preliminary injunctive relief, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding individual arbitration in Columbus, Ohio.
The parties waive any right to participate in a class action, class arbitration, or representative proceeding.
Any arbitration award may be entered and enforced in a court of competent jurisdiction. Ohio recognizes written arbitration clauses as generally valid and enforceable.
20. General Terms
We may update these Terms from time to time by posting revised Terms on our website. Changes will apply prospectively. Bookings already confirmed will generally remain governed by the Terms in effect at the time of booking unless otherwise agreed.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.
Our failure to enforce any provision is not a waiver of that provision.
These Terms, together with any applicable quote, booking confirmation, and any separate written contract, form the entire agreement between the client and Columbus Cleaning Service regarding the services covered.