Cleaning Service FAQs | Columbus Cleaning Service in Columbus, OH

Cleaning Service FAQs for Homeowners & Businesses in Columbus, Ohio

Have questions about how we work, pricing, or what’s included? Here are clear answers to the questions we hear most often.

Absolutely! If you’d like us to focus on certain areas or add extras like inside oven cleaning or inside fridge cleaning, just let us know when booking.
Yes! We use non-toxic, eco-friendly cleaning products that are safe for kids, pets, and sensitive allergies. Ingredients include vinegar, mild dish soap, and essential oil — no bleach or harsh chemicals.
A deep clean includes everything from our standard service plus detailed baseboard and trim cleaning, extra scrubbing in kitchens and bathrooms, and more time spent on hard-to-reach areas. Ideal for first-time clients or seasonal cleaning in Columbus. You can see a more detailed deep clean checklist here.
Our routine house cleaning includes dusting all surfaces, wiping countertops, cleaning bathrooms, vacuuming, and mopping floors. We also empty trash bins, tidy up, and clean mirrors and glass. Perfect for keeping your Columbus home fresh between deep cleans. If you would like a more detailed checklist, you can view it here.

You can review our full Columbus Cleaning Service terms and conditions anytime on our Terms and Conditions page. This document covers booking policies, cancellations, payments, and client responsibilities. We recommend reviewing it before your first cleaning so you know exactly what to expect.
Yes. All of our cleaners are carefully vetted, background-checked, and trained to meet our high cleaning standards.
If something wasn’t cleaned to your expectations, contact us within 24 hours. We’ll return to make it right at no extra cost.
No. Many clients provide a lockbox or garage code so we can clean while they’re away. If you prefer to be home, that’s fine too — our team is friendly, respectful, and tries our best to always arrive on time.
Your trust matters to us. All cleaners undergo extensive background checks, we are fully insured, and payments are processed securely. We also treat your keys, access codes, and personal information with care and confidentiality. For more information about how we collect, use, and protect your information, please review our Privacy Policy.

Yes. We partner with local Realtors and property managers for pre-listing, move-in/move-out, and turnover cleaning services.
We work with property managers and HOAs to clean apartment common areas, lobbies, hallways, and leasing offices.
We offer post-construction cleaning in Columbus, Ohio, removing dust, debris, and residue from renovations and new builds. We use commercial grade air scrubbers to capture the fine dest that is stirred up during the cleaning process. We are able to serve both residential and commercial post-construction clients.
Yes. Our move-out cleanings include deep cleaning kitchens and bathrooms, wiping inside cabinets, cleaning inside kitchen appliances, and ensuring the home is ready for its next resident.

Yes! Cleaning service gift cards are perfect for birthdays, new parents, housewarming gifts, and more. Learn more and send your gift card here.
Yes. We bring all supplies and equipment needed, including eco-friendly cleaning products and professional-grade vacuums.
We clean Monday through Saturday, with first appointments starting at 8:00 AM. Evening cleanings may be available upon request.

For locations slightly outside our regular radius, a small travel fee may apply. Contact us to see if we can accommodate your location.
When availability allows, yes! Call us to check our schedule for same-day or next-day service. A Next Day Booking Fee may apply.
We serve all of Columbus and surrounding areas including Bexley, Eastmoor, Grandview Heights, Upper Arlington, Gahanna, Westerville, and more. Not sure if we cover your location? Contact us to confirm.

Book online anytime for instant pricing and scheduling, or give us a call to book over the phone.
We ask for at least 24 hours notice for cancellations or reschedules to avoid a fee. We understand life happens and try our best to get you rescheduled. If you must cancel within 24 hours, we do charge a $79 fee.
Our minimum requirement is usually 48 hours, but we try our best to accommodate all requests. For best availability, we recommend booking at least a week in advance.
We typically send one to three cleaners depending on your home size and the scope of work. This ensures your cleaning is thorough and efficient.
Our pricing is based on home size, cleaning type, and frequency. Most recurring cleanings in Columbus range from $130–$250 per visit. Get an instant, customized quote on our booking page.