Privacy Policy

Effective Date: April 9, 2026

Columbus Cleaning Service LLC (“Columbus Cleaning Service,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information in a responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, request a quote, schedule a service, communicate with us, or otherwise interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

This may include:

  • name

  • email address

  • phone number

  • service address

  • billing address

  • payment-related information processed through our payment provider

  • quote request details

  • booking and scheduling details

  • pet information

  • alarm, access, or entry instructions

  • communications you send to us by form, text, email, phone, or other means

  • marketing preferences and consent choices

Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

  • IP address

  • browser type

  • device type

  • operating system

  • pages viewed

  • referring website

  • date and time of visits

  • approximate location information

  • interactions with our website, forms, booking tools, and advertisements

Service Documentation

We may collect before, during, and after photos of service areas for internal quality control, training, claims handling, and operational documentation.

2. How We Collect Information

We collect information:

  • directly from you when you submit forms, request quotes, schedule service, make payments, or communicate with us

  • automatically through cookies, analytics tools, pixels, and similar technologies

  • through third-party service providers that help us operate our website, booking tools, payment systems, analytics, and marketing

3. How We Use Your Information

We may use your information to:

  • provide quotes, scheduling, cleaning services, and customer support

  • communicate with you about appointments, reminders, updates, billing, and service-related matters

  • process payments and manage accounts

  • operate and improve our website, booking systems, and services

  • analyze traffic and website usage

  • personalize your experience

  • send occasional promotional emails or text messages, where permitted and consistent with your choices

  • document service quality, investigate complaints, and handle claims

  • protect our business, clients, team members, and service providers

  • comply with legal obligations and enforce our policies

4. Cookies, Analytics, and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate our website, analyze traffic, improve user experience, and measure the effectiveness of our marketing.

We use tools such as Google Analytics, Squarespace analytics, Meta Pixel, and similar technologies to understand website traffic, improve user experience, and measure marketing performance.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

5. How We Share Information

We do not sell your personal information.

We may share your information with categories of third parties that help us operate our business, including:

  • website hosting and website service providers

  • booking, quote, and scheduling platform providers

  • payment processors

  • analytics providers

  • advertising and marketing providers

  • email and text communication platforms

  • review widget providers

  • team members, employees, contractors, and service providers involved in delivering services

  • accountants, insurers, legal advisors, and other professional advisors where reasonably necessary

  • government authorities or other parties when required by law or to protect our rights

If we use advertising or ad measurement tools, we may share limited information with third parties for those purposes where legally permitted.

6. Photos and Documentation

We may take before, during, and after photos of service areas for internal quality control, training, claims handling, and operational documentation.

These photos are for internal use unless we obtain your express written consent to use them for marketing purposes.

Operational photos may still be taken even if you do not consent to marketing use.

7. Call, Text, and Email Communications

We may communicate with you by phone, text message, and email regarding quotes, scheduling, reminders, service updates, billing, customer service, and related matters.

We may also send occasional promotional emails or text messages where permitted and consistent with your choices. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.

We may record calls for quality assurance, training, and customer service purposes.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our business.

9. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices

You may contact us to:

  • request access to personal information we hold about you

  • request correction of inaccurate information

  • request deletion of information, where applicable

  • opt out of promotional emails or text messages

  • ask questions about how your information is used

We may need to retain certain information where required for legal, business, payment, tax, insurance, or operational reasons.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, booking tools, review widgets, or payment services. Those third parties may have their own privacy policies and practices. We are not responsible for the privacy practices of third-party services.

12. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and update the Effective Date above.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at: hello@columbuscleaningservice.com