Privacy Policy
Effective Date: September 29, 2026
Columbus Cleaning Service LLC ("Columbus Cleaning Service," "Company," "we," "us," or "our") respects your privacy and is committed to handling your personal information in a responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, request a quote, schedule a service, apply to work with us, communicate with us, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this Privacy Policy. This Privacy Policy is incorporated into our Terms and Conditions, available at https://www.columbuscleaningservice.com/terms-and-conditions.
1. Information We Collect
We may collect the following categories of information:
Information You Provide Directly
This may include:
name
email address
phone number
service address
billing address
payment related information, which is collected and stored by our booking and payment provider (see Section 5)
quote request details, including information about the size and condition of the property
booking and scheduling details
pet information
alarm, access, and entry instructions, including codes, key or lockbox details, and gate or garage information
communications you send to us by form, text, email, phone, or other means
marketing preferences and consent choices
feedback, reviews, and survey responses
Information About Other People
You may provide us with information about other people, such as a landlord, tenant, property manager, roommate, family member, or emergency contact. By providing that information, you confirm that you are permitted to share it with us for the purposes described in this Privacy Policy.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, such as:
IP address
browser type
device type
operating system
pages viewed
referring website
date and time of visits
approximate location information
interactions with our website, forms, booking tools, and advertisements
Service Documentation
We may collect before, during, and after photos of service areas for internal quality control, training, claims handling, and operational documentation. See Section 6.
Job Applicant Information
If you apply to work with us, whether through our website, a job board such as Indeed, or another channel, we may collect your name, contact information, work history, availability, references, and other information you include in your application. We use applicant information to evaluate applications, communicate with you about the hiring process, and comply with legal obligations. Applicant information is shared only with the people and service providers involved in hiring.
2. How We Collect Information
We collect information:
directly from you when you submit forms, request quotes, schedule service, make payments, apply for work, or communicate with us
automatically through cookies, analytics tools, pixels, and similar technologies
through third party service providers that help us operate our website, booking tools, payment systems, communications, analytics, and marketing
occasionally from third parties who refer you to us or arrange service on your behalf, such as a property manager, landlord, real estate agent, referral partner, or lead service
3. How We Use Your Information
We may use your information to:
provide quotes, scheduling, cleaning services, and customer support
communicate with you about appointments, reminders, arrival updates, billing, and service related matters
process payments and manage accounts
operate and improve our website, booking systems, and services
analyze traffic and website usage
personalize your experience
send occasional promotional emails or text messages, where permitted and consistent with your choices
document service quality, investigate complaints, and handle claims
protect our business, clients, team members, and service providers
evaluate job applications
comply with legal obligations and enforce our Terms and Conditions and other policies
4. Cookies, Analytics, and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to operate our website, analyze traffic, improve user experience, and measure the effectiveness of our marketing.
We currently use tools including Google Analytics, Squarespace analytics, Meta Pixel, and Google Ads conversion tracking to understand website traffic, improve user experience, measure advertising performance, and show relevant ads. These providers may collect information about your visit through their own technologies and use it in accordance with their own privacy policies.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website. Our website does not currently respond to browser "Do Not Track" signals.
5. How We Share Information
We do not sell your personal information.
We may share your information with categories of third parties that help us operate our business, including:
website hosting and website service providers
booking, quote, and scheduling platform providers
payment processors
analytics providers
advertising and marketing providers
email, phone, and text communication platforms
productivity, automation, accounting, and AI assisted tools that help us manage communications, scheduling, documents, and billing
review and feedback platform providers
job board and hiring platform providers
team members, employees, contractors, and service providers involved in delivering services, who receive only the information needed to perform the service, such as the service address, schedule, and access instructions
accountants, insurers, legal advisors, and other professional advisors where reasonably necessary
government authorities or other parties when required by law, to respond to legal process, or to protect our rights, property, or safety or the rights, property, or safety of others
Payment card information is collected, stored, and processed by our booking and payment provider. We do not receive or store full card numbers; we can see only the last four digits and card type needed to identify the card on file.
If we use advertising or ad measurement tools, we may share limited information with third parties for those purposes where legally permitted.
Mobile phone numbers and text messaging opt in consent are not shared with any third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt in data and consent are used only to deliver messages from us and are shared only with the platform providers that transmit those messages on our behalf.
If our business or substantially all of its assets are sold, merged, financed, or otherwise transferred, your information may be transferred to the acquiring or successor business as part of that transaction, subject to this Privacy Policy.
6. Photos and Documentation
We may take before, during, and after photos of service areas for internal quality control, training, claims handling, and operational documentation.
Photos are of the areas we clean. We do not intentionally photograph people, personal documents, or private information, although personal belongings in the service area may appear incidentally.
These photos are for internal use unless we obtain your express written consent to use them for marketing purposes. Operational photos may still be taken even if you do not consent to marketing use.
Photos are stored on secure business systems and retained in accordance with Section 9.
7. Access Codes and Entry Information
Alarm codes, door and gate codes, key and lockbox details, and similar entry instructions are used only to access your property for scheduled service. They are stored on secure business systems, are not labeled with your name or full address in any physical form, and are shared only with the team members assigned to your property. You may change or revoke access instructions at any time by contacting us.
8. Call, Text, and Email Communications
We may communicate with you by phone, text message, and email regarding quotes, scheduling, reminders, arrival updates, service updates, billing, customer service, and related matters. By providing your phone number, you consent to receive these service related calls and text messages. Message and data rates may apply. Message frequency varies.
We may also send occasional promotional emails or text messages where permitted and consistent with your choices. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.
You may opt out of text messages at any time by replying STOP. If you opt out of text messages, we may still need to contact you about scheduled services by phone or email. Reply HELP or contact us at the details in Section 15 for assistance.
We may record or transcribe phone calls for quality assurance, training, and customer service purposes.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect our business.
Service photos and access instructions are retained for as long as you are a client and for a reasonable period afterward to handle any claims, after which they are deleted or made inaccessible in the ordinary course of business.
10. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information, including limiting access to information to the people who need it to do their work. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Choices
You may contact us to:
request access to personal information we hold about you
request correction of inaccurate information
request deletion of information, where applicable
opt out of promotional emails or text messages
change or revoke access instructions or marketing photo consent
ask questions about how your information is used
We may need to retain certain information where required for legal, business, payment, tax, insurance, claims, or operational reasons.
12. Third Party Websites and Services
Our website may contain links to third party websites, platforms, booking tools, review widgets, job boards, or payment services. Those third parties may have their own privacy policies and practices. We are not responsible for the privacy practices of third party services.
13. Children's Privacy
Our website and services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and update the Effective Date above.
Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy related request, please contact us at:
Email: hello@columbuscleaningservice.com
Phone or text: 614-412-2960